Statement of Purpose

STATEMENT OF PURPOSE

Name of establishment or agency

Amazing Teeth LTD, trading as Wrexham Dental Works

Address and postcode

Wrexham Dental Works

Unit K1

Ellice Way

Yale Technology Park

Wrexham

LL13 7YT

Telephone number

01978 346166

Email address

Sarah.Grice@Wrexhamdentalworks.co.uk

Fax number

N/A

Aims and objectives of the establishment or agency.

We aim to provide a high standard of ongoing preventive dental care in a safe, caring, supportive environment in which our patients are treated with respect and their dignity is always preserved. We aim to promote good oral health and foster an understanding of its benefits in general wellbeing by encouraging our patients to take responsibility for their own oral health.

We aim to involve our patients in all that we do, whether this be by involving them in how we deliver services or by involving them in decisions about their own treatment and oral health. We carefully question our patients in order to identify their treatment needs prior to explaining fully all treatment options. We ensure our patients have understood the options explained and encourage them to ask questions if they do not understand. When it is in the patient’s best interests to refer them for advice or treatment, we ensure they are fully informed of the reasons for this. Patients are given time to consider discussions and options feel encouraged to act upon this.

We aim to make all our patients feel confident that they receive the best possible advice in a form they can understand so that they are able to make informed choices about their care. This includes ensuring that they have an understanding about the likely outcomes of any treatment, the cost and any associated risks. We aim always to obtain valid consent, which requires a full explanation of the nature, purpose and material risks of any proposed procedures, and the consequences of not having the treatment, in a language that the patient can understand (using an interpreter and visual aids where necessary).

REGISTERED MANAGER DETAILS

Name

Sarah Grice

Address and postcode

Wrexham Dental Works

Unit K1

Ellice Way

Yale Technology Park

Wrexham

LL13 7YT

Telephone number

01978 346166

Email address

Sarah.Grice@Wrexhamdentalworks.co.uk

Fax number

N/A

Relevant qualifications

Qualified Dental Nurse NEBDN

Qualified Oral Health Education NEBDN

Extended skills: Certificate in impression taking.

BUPA Practice Manager Academy 2019

Relevant experience

I have worked at the practice for 13 years; it was previously Total Orthodontics and was sold to Amazing Teeth LTD in January 2024. I have worked in various roles over the 13 years, dental nurse, oral health educator, treatment co-ordinator and practice co-ordinator before progressing to practice manager in 2019. I have been a registered HIW manager for 7 years. It’s my responsibility to ensure the smooth operation of the business from open to close. Ensuring we comply with HIW regulations, CQC standards, health and safety at work and practice policies and procedures. I ensure the practice is always providing a high level of care and I constantly review customer feedback and implement changes if applicable in practice.

RESPONSIBLE INDIVIDUAL DETAILS

(please delete this section if not applicable)

Name

Georgios Nikolis and Zoi Papadimopoulou

Address and postcode

21 Wrenswood Drive

M287GS

Telephone number

07912759751

Email address

george-ni@hotmail.com

Fax number

N/A

Relevant qualifications

Georgios Nikolis MSc dental implantology, DDs general dentistry

Zoi Papadimopoulou MSc endodontics, DDs general dentistry, Level 7 Degree in facial aesthetics

Relevant experience

Georgios is the Managing Director of a Dental based business Amazing Teeth LTD

Running and managing a practice (Dental implant section) Bridgewater Dental Practice in Worsley Manchester

General dental practitioner experience since 2006 and has previous responsible individual experience.

STAFF DETAILS

Please provide the following details for all staff providing services at your establishment or agency

Name

Position

Relevant qualifications / experience

Andrea Kustos

Specialist Orthodontist

GDC Registered

Georgios Nikolis

Implant Dentist/Responsible Individual

GDC Registered

Sarah Grice

Practice Manager

GDC Registered

Joanna Beth Roberts

Trainee Dental Nurse

N/A

Abigail Mills

Lead Receptionist

N/A

Grant Isherwood

Specialist Orthodontist

GDC Registered

Taneka Rogers

Trainee Dental Nurse

N/A

Sinead O’Connor

Lead Dental Nurse

GDC Registered

Kalpana Kunday Anantharaman

General Dentist

GDC Registered

Joanne Kelly

Trainee Dental Nurse

N/A

Lisa Handscomb-Dean

Orthodontic Therapist

GDC Registered

Joanna Edwards

Orthodontic Therapist

GDC Registered

Lowri Beech

Trainee Dental Nurse

N/A

Samantha Hill

Dental Therapist

GDC Registered

Chloe Thompson

Dental Nurse

GDC Registered

Millie Fleet

Receptionist

N/A

Louisa Owen

Receptionist & Decon support

Previous GDC Registered Nurse, applied and currently awaiting to re-join the register.

ORGANISATIONAL STRUCTURE

Trading as Amazing Teeth Ltd

Wrexham Dental Works

Sarah Grice- Practice Manager/Dental Nurse

George Nikolis- Implant Dentist Registered Provider

Andrea Kustos- Specialist Orthodontist

Grant Isherwood - Specialist Orthodontist

Kalpana Kunday Anantharaman- General Dentist

X2 Orthodontic Therapists

1x Dental Therapist

X 3 Receptionist

X3 Dental Nurse

X4 Trainee Dental Nurse

SERVICES / TREATMENTS / FACILITIES

NHS Specialist Orthodontist
Private Specialist Orthodontist
NHS General Dental Services
NHS Non-Urgent Access
Dental Implants
Hygiene
Private Restorative Dentistry
Private Dentistry
Private Oral Surgery

PATIENTS VIEWS

How do you seek patient’s views on the services / treatments you provide?

We undertake patient satisfaction surveys that specifically ask patients whether they are confident they are treated as individuals, listened to, and involved in decisions about their treatment. We also capture ad hoc patient comments that are discussed at practice meetings. We act on all feedback received and ensure that patients are aware of changes made as a result of their feedback.

ARRANGEMENTS FOR VISITING / OPENING HOURS

Monday – 08.30am – 18:00pm

Tuesday 08.30am – 17:30pm

Wednesday 08:30am- 17:30pm

Thursday 08:30am – 17:30pm

Friday 08:30am – 17:00pm

Occasional Saturdays

Out of hours – patients advised to call NHS 111– this is on our answerphone service.

ARRANGEMENTS FOR DEALING WITH COMPLAINTS

We have a published complaints policy that is regularly reviewed and updated. We view complaints as an opportunity to increase the influence our patients have on how we plan and deliver our services. Our Practice Complaints Policy is displayed, understood, and complied with by all team members. Our team understands the importance of listening to the nature of any complaint and reassuring the patient it has been understood and will be acted upon within the agreed timeframe.

We act promptly on all complaints or expressions of dissatisfaction and aim to resolve all complaints in-house to the satisfaction of all concerned. All complaints about service levels are discussed at practice meetings with the aim of rectifying any problems and avoiding a recurrence. We keep a log of all complaints and analyse this for trends that show where changes to our services may be needed.

Health Inspectorate Wales can be contacted directly if you are unhappy with how the practice has dealt with a complaint. HIW contact details are:

Healthcare Inspectorate Wales

Welsh Government

Rhydycar Business Park

Merthyr Tydfil

CF48 1UZ

0300 062 8163

HIW@gov.wales

PRIVACY AND DIGNITY

We have policies for consent and confidentiality that are regularly discussed at practice meetings and updated when necessary and at least yearly. All team members understand the role they play in obtaining valid consent and confidentiality.

At this practice, we take equality, diversity, and human rights seriously in order to meet our obligations under the equality, anti-discrimination and human rights legislation. We also believe that we have a moral and ethical obligation to promote equality and eliminate discrimination and harassment and to uphold human rights principles.

We wish to create a workplace and service environment which is free from unfair or unlawful discrimination and harassment and where human rights principles are upheld. We will challenge inequality, discrimination and disadvantage and will work to achieve the highest standards of patient care and employment practices.

We wish to ensure that no one who already uses or seeks to use our services or who is a prospective or actual employee should receive less favourable treatment on the grounds of their gender, trans-gender status, partnership status, caring status, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, responsibility for dependents, age, trade union or political affiliation or religion or belief.

Date Statement of Purpose written

26/09/2023

Author

Sarah Grice

STATEMENT OF PURPOSE REVIEWS